Frequently Asked Questions
Reliable power solutions and expert support for your electronics.
How do I know which battery is compatible with my device?
You can search our store using your device's model number or the part number located on your original battery. If you are still unsure, our technical support team can verify compatibility for you.
What is the typical lifespan of an MTO replacement battery?
Our high-quality cells are designed to last between 300 to 500 charge cycles, which typically equates to 1.5 to 3 years of regular use depending on the application and maintenance.
Do you offer a warranty on your electronic components?
Yes, all MTO products come with a standard 12-month warranty against manufacturing defects. We stand behind the reliability and safety of our power solutions.
How long will it take for my order to ship?
Standard orders are processed within 1-2 business days. Due to safety regulations regarding the transport of lithium batteries, ground shipping is the standard method and typically takes 3-7 business days.
Can I return a battery if I ordered the wrong one?
We accept returns on most unused items within 30 days of purchase. Please note that batteries must be in their original packaging and meet safety shipping requirements to be eligible for a refund.
Are your batteries pre-charged when they arrive?
Most batteries are shipped with a 30-50% charge for safety and longevity during transit. We recommend fully charging your new battery before its first full use to calibrate the cells.